Terms and Conditions

To protect your rights and interests, please read our terms and conditions carefully. If you are unsure about anything regarding your rights, please email us or fill out our online form and we'll do our best to contact you and solve all your doubts as soon as possible. Please allow 24 hours for a full response, once you have contacted us (this waiting time could be increased during high commercial activity periods). You will also find more information on how we use your information in our “Privacy Policy” which is found via the link at the bottom of this page. By placing an order with mSidonia you enter into a legally binding agreement with the conditions detailed below. These are the standard Terms & Conditions of Sale at mSidonia, an online retailer of women's clothing, footwear and accessories. We reserve the right to make changes and amendments to this policy at any point in time without notice. The changes made will appear on this page. Once you have made an order and it has been confirmed, we are unable to make any changes. Please make sure all the information you provide us is accurate. mSidonia will not be held responsible for any mistakes or errors made by users. If you have made a mistake, please contact us as soon as you can, in order to correct it before of the merchandise shipment.

Intellectual Property

All rights, including copyright, on www.msidonia.com are owned by or licensed to mSidonia. Any use of the site or its content, including copying or storing it in whole or part, other than for your own personal, non commercial use is prohibited without the permission of mSidonia. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copy on www.msidonia.com. Anybody found doing this will be notified and legal action will be taken. mSidonia, www.msidonia.com, www.msidonia.es and the mSidonia /mS logo are Trademarks belonging to mSidonia. No license or consent is granted for you to use these marks in any way unless prior permission has been given and approved in writing. This permission must be in a written format and signed by an authorised member of the mSidonia Directorship.

Copyright - mSidonia | Trademark - mSidonia. This website is owned and operated by mSidonia and is a registered company in Spain. Our registered address is mSidonia, Calle de Melilla 53B, sixth floor, letter B, Zip Code 28005, Madrid, Spain.

Ordering and Payments

When you make a purchase at www.msidonia.com, you must registered your email address. All customers will have a confirmation email sent directly to the registered email address. Please make sure this is entered correctly when you register as mSidonia will take no responsibility for customers not receiving correspondence.

The amount payable for each order shall be obtained from the bank account linked to the method of payment chosen by the customer. If the customer requests a order cancellation once the economic transaction has been approved, the customer must contact us through our contact form indicating the reasons of the cancellation. Once the cancellation has been approved, we will refund your money via the original form of payment.

If we can't for any reason complete your order, we will notify you as soon as we can, and we will refund the full amount owed to you via the original payment method.

The user who buys products on the website www.msidonia.com agrees to pay at the time of confirming the purchase. Payment of the products and shipping charges may be made via Pay Pal, credit card (Visa, Visa Electron, Mastercard, Maestro) and Bank Transfer.

mSidonia ensures to use the safer and more effective methods of current technology to transmit data and payments for each transaction. These items will always be encrypted via a secure server (SSL).

If the user makes the payment by credit card, bank details will be transmitted using a secure server, through Pay Pal or other caregivers to provide the respective remote electronic payment services, any third party can in any case have access to them. mSidonia does not use the information more than ever to complete the procedures relating to purchasing, to issue the appropriate refunds in case of any returns and to prevent and inform the police if any fraud was committed at www.msidonia.com from the buyer.

The purchase price of the goods and shipping costs are debited to the user´s current account at the time of order confirmation. In a maximum of 48 hours of receiving payment confirmation, mSidonia will send to the user, via email, a confirmation of purchase, including your order number. Such confirmation is not valid as an invoice, but as a proof of purchase only. The invoice for the purchase made, shall be forwarded to the client with the Product or by e-mail if the customer requests it. The credit card fraud is a crime, and mSidonia will prosecute against anyone who made a fraudulent transaction in our store www.msidonia.com.

Returns and Exchanges

On the rare occasion an item is out of stock, we will sometimes put your order status to 'awaiting stock', you will be notified by mSidonia via email or telephone and you have the right to cancel the item you are awaiting.

Refunds are issued between Monday & Friday and your postage charges will only be refunded if all items from your order are unavailable for shipping. We advise customers to double check all the information they submit to mSidonia and to make sure this information is correct and accurate before confirming the order. If you've made a mistake, let us know as soon as you can and we'll try out best to amend the incorrect details. Please note if your order has been shipped and the details you have provided are incorrect, mSidonia will not be held responsible and we will not be held liable for refund the product/s and shipments costs. According to Law 7 / 1996 of January, 15th, of Retail Trade, users benefit from the guarantee offered by mSidonia signature. Defects or damage due to incorrect use or handling of items or damage by normal use of those not included in this warranty, nor, defect, or the incorrect use of the washing instructions, which come in every garment. According to Article 44 of Law 7 / 1996 of Retail Trade, the user will have a time of seven (7) working days, according to the official calendar of place of residence to return the order, counting from the date of delivery there of pursuant to. For this purpose, the User must send the product in perfect condition with its original package, including everything that has been sent and tags in perfect condition, to the address mSidonia, Calle de Melilla53B, sixth floor, letter B, Zip Code 28005, Madrid, Spain. Change is possible of one product for another, but only if the desired product is available. The shipping cost of the merchandise return is paid by the user, except in the case of defective or incorrect. mSidonia reserves the right to refuse returns in the following cases: When the refund application is filled partially or contains errors. When the refund application is submitted late, after a period of 7 days from delivery. When the item is not returned by using the original packaging, labels are not included on the returned item, the product is disrepair or has been used. When the package has not been facilitated to the shipping company, once the refund procedure has been approved. Once we receive the package in good condition, and following the instructions above, mSidonia shall issue and send a voucher in the amount corresponding to the product or products bought within 3-5 working days.

For any clarification, incident or complaint, you can contact our mSidonia Customer Service, into the "Contact" section at the bottom of the page www.msidonia.com and selecting the appropriate option. By telephone at +34622209332 or e-mail to info@msidonia.com.

We aim to ship orders within our delivery periods. However, this can vary sometimes and be delayed due to events beyond our control. This is subject to change without notice at any time.

Governing Law and Jurisdiction

mSidonia reserves the right to modify these Terms of Use at any time without prior notice to the user, which in any case, is the sole responsibility for review as a prerequisite and essential to the purchase of any product available through of www.msidonia.com. In any case, be considered as valid and applicable Conditions of Use that were exposed on the web at the moment the user purchases the goods.

These Terms of Use are governed by Spanish law, as provided for in Law 7 / 1998 of 13 April, on General Conditions of Contracts in the Legislative Decree 1 / 2007 of 16 November, approving the General Law for the Defence of Consumers and Users and other complementary laws, such as the Royal Decree 1906/1999, of 17 December 1999 which regulates the Telephone and Electronic Contracting with general conditions, the Law 15/1999 of 13 December on the Protection of Personal Data, Law 7 / 1996 of 15 January the Retail Trade and Law 34/2002 of 11 July, Services of the Information Society and Electronic Commerce. To resolve any dispute or conflict arising out of these Terms of Use, mSidonia is subject to the jurisdictional determination criteria established in the Legislation on Consumer and Users by the Spanish Law.